tag:status.genymotion.com,2005:/historyGenymotion Status - Incident History2024-03-29T00:06:43ZGenymotiontag:status.genymotion.com,2005:Incident/187405502023-10-10T10:04:05Z2023-10-10T10:04:05ZUnable to login<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>10:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/186963962023-10-05T10:57:42Z2023-10-05T10:57:42ZUnable to start device<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/184085952023-09-06T19:14:58Z2023-09-06T19:14:58ZUnable to start virtual devices<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/181395262023-08-14T11:04:18Z2023-08-14T11:04:18ZUnable to login on Genymotion SaaS<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>09:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/180806012023-08-08T02:52:09Z2023-08-08T02:52:09ZGlobal network outage<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>02:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>02:27</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>01:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>01:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/180586632023-08-05T10:13:31Z2023-08-05T10:13:31ZUnable to start device<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>08:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>07:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/177677152023-07-05T09:13:34Z2023-07-05T09:13:34ZSave instance issue<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>06:32</var> UTC</small><br><strong>Investigating</strong> - Instance saving is temporary unavailable. We are investigating this issue.</p>tag:status.genymotion.com,2005:Incident/175928312023-06-16T12:37:39Z2023-06-16T12:37:39ZGlobal network outage<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:41</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/159879542023-01-31T22:12:35Z2023-01-31T22:12:35ZGlobale network outage<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>22:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/158143512023-01-11T02:17:17Z2023-01-11T02:17:17ZMajor network outage<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>02:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/144842612022-12-07T10:41:29Z2022-12-07T10:41:29ZCloud SaaS - Unable to start device<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:06</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>09:58</var> UTC</small><br><strong>Scheduled</strong> - You will be unable to start device during this operation.</p>tag:status.genymotion.com,2005:Incident/131340392022-11-15T14:48:20Z2022-11-15T14:48:20ZCloud Device unavailability<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Investigating</strong> - An internal service error is currently preventing some users to start virtual devices. We are working on resolving the issue.</p>tag:status.genymotion.com,2005:Incident/106382142022-07-19T20:25:08Z2022-07-19T20:25:08ZGenymotion Desktop API down<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:55</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.genymotion.com,2005:Incident/98040932022-04-18T12:21:57Z2022-04-18T12:21:57ZRecipe list empty<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/97051652022-04-04T14:39:28Z2022-04-04T14:39:28ZStart instance from custom recipe issue<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Resolved</strong> - Everything seems to be back to normal.<br />Sorry for the inconvenience, and thank you for using our solutions.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Monitoring</strong> - An issue related to internal DNS resolver has been fixed, and everything should be back to normal.<br />If you are still experience issue, please contact our support team with instance & recipes UUIDs. <br />We are monitoring the platform.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are currently fixing it.<br />We'll start deleting instance stuck ASAP.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Investigating</strong> - We are experience issues when starting custom recipes on some of our servers.<br />We are investigating the issue.</p>tag:status.genymotion.com,2005:Incident/94619592022-03-04T16:50:08Z2022-03-04T16:50:08ZMajor outage<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Resolved</strong> - Everything is now back to normal.<br />We apologize for the incident, and thank you for your patience.<br />Feel free to contact our support team if you still encounter issues.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Monitoring</strong> - The root cause has been addressed, and we are polishing the last bits of dust.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Identified</strong> - We are experiencing a major outage.<br />We are working to resolve the issue ASAP.</p>tag:status.genymotion.com,2005:Incident/93903992022-02-23T21:39:58Z2022-02-23T21:39:58ZNetwork latency<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Identified</strong> - We encounter some network latency impacting some of our services.<br />We are working on mitigating this issue.</p>tag:status.genymotion.com,2005:Incident/91605512022-01-28T07:43:35Z2022-01-28T07:43:35ZLatency<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>07:43</var> UTC</small><br><strong>Resolved</strong> - Thanks to our new clients, we have managed to identify many instabilities in our product, and will work even harder to make it more robust.<br />We tweaked and fixed as many thing as we could for now, and most API are back to their normal state<br /><br />We apologize for the inconvenience, and thank you for you trust in.<br /><br />If you still encounter issue, or have any question related to the incident, please feel free to contact our support via the in-app form.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a solution and are monitoring the situation.<br />Latency is still higher than usual, but all API calls should now respond properly.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Identified</strong> - We have identified the reason of the observed latency and are working on fixing it.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Investigating</strong> - We are experiencing higher than average latency on our APIs.<br />We are currently investigating the situation.</p>tag:status.genymotion.com,2005:Incident/82165962021-10-13T12:27:31Z2021-10-13T12:27:31ZMajor network outage<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>12:27</var> UTC</small><br><strong>Resolved</strong> - A network issue was causing some of our servers to be unreachable. The issue is now resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Monitoring</strong> - A network issue was causing some of our servers to be unreachable. The network is back online, we are monitoring the situation.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>07:25</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a major outage on all our services, we are currently investigating the issue.</p>tag:status.genymotion.com,2005:Incident/80997142021-09-28T08:54:02Z2021-09-28T08:54:02ZDatabase cluster upgrade<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.genymotion.com,2005:Incident/80904822021-09-27T07:58:51Z2021-09-27T07:58:51ZCloud Device unavailability<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:58</var> UTC</small><br><strong>Resolved</strong> - A network issue was causing some of our servers to be unreachable. The issue is now resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:53</var> UTC</small><br><strong>Investigating</strong> - An internal service error is currently preventing some users to start virtual devices in the "North America" zone. We are working on resolving the issue.</p>tag:status.genymotion.com,2005:Incident/70851692021-05-25T23:54:59Z2021-05-25T23:54:59ZGenymotion Cloud Portal and API service issues<p><small>May <var data-var='date'>25</var>, <var data-var='time'>23:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and a fix has being implemented. We are monitoring the results.<br />Sorry for the inconvenience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/69643862021-05-10T15:13:24Z2021-05-10T15:13:24ZGenymotion Cloud Portal and API service issues (2)<p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:27</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and a fix has being implemented. We are monitoring the results.<br />Sorry for the inconvenience.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/69633622021-05-10T12:11:54Z2021-05-10T12:11:54ZGenymotion Cloud Portal and API service issues<p><small>May <var data-var='date'>10</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and a fix has being implemented. We are monitoring the results.<br />Sorry for the inconvenience.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.genymotion.com,2005:Incident/62327412021-02-10T22:06:39Z2021-02-10T22:06:40ZSign In from genymotion.com is unavailable<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>22:06</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>03:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented soon.<br />Sorry for the inconvenience.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>